Terms and Conditions
We sincerely want you to be happy with your purchase, so we will gladly accept returns for refund or exchange for up to 30 days from receipt. Please email us to get a Return Authorization Number before shipping product back. Product must be shipped back in original packaging, be in re-sellable condition, and properly package to avoid damage. We cannot accept returns of personalized items or items that have used, unless they are defective. If you are sending back a defective item, please include the problem with the product when you email us. There is a 25% restocking fee on in-stock items. But refunds will not include shipping charges if the order is canceled after the product has been shipped.
All shipments of in stock items are processed next business days. Custom designs are 3-4 weeks. Shipping charges are based on destination. Choose from different shipping services. Once the product has been shipped from us, the carrier is now responsible for the product, to include timing and condition. If there has been damage to our product during shipping, contact that carrier within 3 days of delivery. Please make sure you have the packaging and emailed receipt to show them for your claim.
Custom Hitch Covers uses FedEx to deliver products. SHIPPING AND HANDLING is to one address.
You can pay by Visa, MasterCard, Discover, American Express, Paypal,check or money order. If you would like to pay by check or money order, submit your request by e-mail.
6 Month LIMITED WARRANTY
Thank you for choosing Custom Hitch Cover products. We are confident that you will appreciate the quality and design of our products. Custom Hitch Covers stands proudly behind each and every product they make and guarantee thier work through the following 6 Month limited warranty. We appreciate your choosing our products and look forward to your business in the years ahead.
In order to provide you with timely assistance, please thoroughly inspect each carton for damage immediately upon receipt. To receive replacement products under this warranty, just email us and we will contact you to set up the delivery of the replacement cover. Please have Product Description, Custom Hitch Cover's item number, your purchase order number, our order number, and a detailed description of the damage or defects. If the problem was damage from shipping, a shipping claim will need to be filed through the shipper. Should the products have defects, replacement products will be shipped to you at no charge.
All Custom Hitch Cover products are warranted to the original consumer at the time of purchase and for a period of 6 Month thereafter.
We warrant to you that our products are free of defects in material or workmanship. Defects as used in this warranty, is defined as any imperfections that impair the use of our products and any gross cosmetic damage, which is not inherent to the natural manufacturing of our products.
Our warranty is expressly limited to the replacement of our products. Custom Hitch Covers will replace any product that is defective in material or workmanship.
This warranty applies under conditions of normal use. Our products are not intended for impact or structural stresses. The warranty does not cover: 1) Breakage due to impact, structural stresses; 2) defects occurring after purchase due to product modification, intentional damage, accident, misuse or abuse; 3) damage caused by automatic car washes; 4) cosmetic imperfections inherent to the natural manufacturing of our products; 4) labor or assembly costs; 5) Surface rust as there is no way to ensure complete rust protection.
EXCEPT AS PROVIDED HEREIN, CUSTOM HITCH COVERS MAKES NO EXPRESS WARRANTIES, AND ANY IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN ITS DURATION OF THE WRITTEN LIMITED WARRANTY SET FORTH HEREIN.
EXCEPT AS PROVIDED HEREIN, CUSTOM HITCH COVERS SHALL HAVE NO LIABILITY OR RESPONSIBILITY TO THE PURCHASER OR ANY OTHER PERSON ENTITY WITH RESPECT TO ANY LIABILITY, LOSS OR DAMAGE CAUSED OR ALLEGED TO BE CAUSED DIRECTLY OR INDIRECTLY BY THE USE OF THE PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow limitation on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you or your customers.